Reference

How jl111com Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, deposit via GCash or Maya, or contact our support team — and how we keep it secure.

Account DataPayment PrivacyCookie ControlsData RetentionYour Rights
jl111com How jl111com Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about what data we hold, want to correct something on your account, or need to raise a data concern, our support team is the right starting point. Reach out through any of the channels below and include your registered account username so we can locate your record quickly.

Team online

Live Chat

Start a live chat session from your account dashboard. Describe your data concern and our team will pull your record and respond during the session.

Email Support

Send your data request or correction notice to our support email. Include your registered mobile number and the GCash or Maya account linked to your profile.

Account Help Centre

The Help Centre inside your account lists the specific form for data access requests. Submit it there and we will acknowledge receipt within two business days.

HOW WE PROTECT YOUR ACCOUNT

Data Security and Account Practices

Security on your account is not a single setting — it is a stack of controls we apply at every layer, from the moment you log in on your Android device to the moment a withdrawal clears to your Maya wallet. Here is how each layer works.

Encrypted Connections Every page session and account action runs over SSL encryption. Your login credentials and payment references are never transmitted in plain text, whether you access the site on mobile data or a home connection.
Cookie Management We use session cookies to keep you logged in across your browser tabs and preference cookies to remember your language and lobby layout. You can clear or block these through your browser settings at any time without losing your account.
Data Retention Schedule Account records are kept for as long as your account is active and for a defined period after closure, as required by applicable law. Transaction logs tied to GCash, Maya or InstaPay deposits are retained for dispute resolution purposes.
Access and Correction Rights You have the right to view the personal data we hold, request corrections, and ask about how long specific records are kept. Raise any of these through live chat or the Help Centre form inside your account.

Common Questions About Your Privacy on jl111com

These are the questions we hear most often about how we handle personal data, e-wallet transaction records and account security. Each answer is specific to how jl111com operates for Philippines players.

We collect your name, mobile number, email address and identity documents for verification. If you link GCash or Maya, we log the transaction reference but never your full wallet credentials.

Yes. Submit a data access request through the Help Centre form inside your account or via email support. Include your registered username so we can locate and compile your record efficiently.

We share data only with payment processors like our GCash and InstaPay integration partners, and with fraud-screening services. All parties are contractually bound to protect your information and cannot use it for their own marketing.

We store transaction references, amounts and timestamps for dispute resolution. Your GCash or Maya PIN and full wallet number are never stored on our systems — those stay between you and your e-wallet provider.

Contact us through live chat or the support email with your account username and the specific correction or deletion you are requesting. We will acknowledge your request within two business days.

We use session and preference cookies to maintain your login and lobby settings. You can block or clear them in your browser at any time; your account data remains intact even if cookies are removed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.